Privacy Policy

Last updated: June 24, 2025

1. Overview

SmartCompany AI ("Company," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit smartcompany.ai ("Site") or use any of our services ("Services").

2. Information We Collect

2.1 Information you give us

Name, phone number, email, and business details when you fill out a form, request a demo, or communicate with us.

Content you upload, including call scripts or contact lists if you become a client.

2.2 Information we collect automatically

Device data such as IP address, browser type, and pages visited.

Cookies, pixels, and similar technologies that help us remember preferences and measure site traffic.

2.3 Information we create

Call recordings and transcripts when our AI voice agents handle calls.

Message logs for SMS, email, and voice communications we send on your behalf.

2.4 Information from third parties

Business data and contact information supplied by clients.

Analytics reports from services like Google Analytics.

3. How We Use Information

Provide, monitor, and improve the Site and Services.

Set up and run AI voice agents, SMS, email, and phone campaigns.

Respond to inquiries and provide customer support.

Send service updates and marketing messages you have opted into.

Meet legal, security, and anti‑fraud requirements.

We do not sell your personal information.

4. Legal Bases

If you are in the European Economic Area, we process your data only when we have a legal reason such as consent, contract necessity, or a legitimate interest that does not override your rights.

5. How We Share Information

We share data only as needed to run the business:

Service providers – HighLevel CRM, Retell AI, Twilio, Mailgun, Supabase, Amazon Web Services, Google Analytics, and similar vendors.

Advertising and analytics partners – to measure performance of our marketing.

Legal or safety reasons – to comply with a subpoena or protect our rights.

Business transfers – if we merge, sell, or reorganize.

Each service provider may store your data in the United States or other countries. They must safeguard it and may use it only to support our Services.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

6. Cookies and Tracking

We use first‑party and third‑party cookies and pixels to keep you logged in, remember choices, and measure traffic. You can disable cookies in your browser but parts of the Site may not work.

7. Messaging and Communications

When you give us a phone number or email you consent to receive SMS messages, voice calls, and emails from SmartCompany AI. Message frequency varies. Standard carrier rates apply. You can reply STOP to any SMS or use the unsubscribe link in any marketing email to opt out.

If we contact your leads on your behalf you confirm that you have each person’s valid opt‑in. We process opt‑outs right away.

8. Call Recording and Transcription

Calls made or received through our AI voice agents may be recorded or transcribed for quality, training, and analytics. By calling or answering you consent to recording. If the law where you are located requires a disclosure you agree to play or display the notice to your callers.

9. Data Security

We use encryption in transit, firewalls, and access controls to protect your data. No system is perfect so we cannot guarantee security.

10. Data Retention

We keep personal data only as long as needed for the purposes in this policy, to meet legal duties, or to resolve disputes. Call recordings and message logs are retained for up to two years unless a longer period is required by a client agreement or law.

11. Your Rights and Choices

Depending on where you live you may have the right to:

Access, correct, or delete your personal information.

Object to or restrict certain processing.

Receive a copy of your data in a portable format.

Opt out of marketing messages.

To exercise a right email [email protected]. We may need to confirm your identity.

California residents may also opt out of the "sale" or "sharing" of personal information under the California Consumer Privacy Act (CCPA). We do not sell personal data but you can still email us with any request.

12. Children’s Privacy

We do not direct the Site or Services to children under 13. If we learn we collected data from a child we will delete it.

13. Changes to This Policy

We may change this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of the Site means you accept the new policy.

14. Contact Us

Questions or concerns? Email [email protected] or write to:

SmartCompany AI 9314 First Hill Blvd, Suite 642 Wellington, FL 33411